PROMOTIONConsumer rights when you want toreturn faulty goodsclothing which you cannot wearbecause the zip is faulty or a seam hasfrayed, it is not fit for purpose.Fit for purpose also means the itemmust be fit for the specific purposeyou told the seller you needed it for.So, if you buy a printer and you madeclear it needs to be compatible withyour specific laptop, but you discoverthey are incompatible, the printeris not fit for purpose- even if thatprinter will work perfectly with otherlaptops.time period and ask for a refund,repair or replacement.However, if you knew the item wasfaulty at the time of purchase youdo not have the right to reject it; andifyou try to repair a damaged itemyourself you may forfeit your legalrights.Faulty goods bought online or byIf you bought the item online or byphone, you also have a separate 14day cooling off period during whichyou can return it, whether or not itis faulty. If you choose to use yourBuying something and findingout it is faulty or damaged canhighly frustrating and inconvenient. purpose you have the right t eet cooling-off period, you must informFortunately, consumers have robust or return the goods and demand a the seler within 14 days of receivinglegal rights to return or reject afaulty item and demand a refund.Mustafa Sidki, consumer lawexpert of receiving it if you decide to reject are exceptions including perishableat Warners Solicitors, explains the the goods and have a refund.seller's legal responsibilities to you Outside of those 3o days, you mayand the action you can take if youhave bought faulty goods,What action you can takeIf the item is faulty or not fit forrefund, a repair or a replacement. Youmust inform the seller within30 daysthe goods. You then have a further 14days to send it back. However, theregoods such as food and Bowers,personalised goods or bespoke itemsThe seller's duty to youWhen you buy goods, whether instore or online, the seller mustcomply with minimum statutoryobligations towards you. Theseinclude selling goods that are fitfor purpose, as described and ofsatisfactory quality. If you have been the seller, the seller is responsible he seller for you to ensure youshown a sample when discussing the for reasonable delivery costs so you receive a full refund or other remedysale, the goods must, within reason, shld not be left out of pocket.mateh that sample.not be able to demand a refund,but you are still entitled to have thegoods repaired or replaced at theseller's cost. Sometimes repairs andeven replacements fail and if thathappens, you then have the right to afull refund within six months of thatWhat you should do nowContact the seller straightaway totell them that the item is faulty andexplain why. State whether you wanta refund or a repair or replacement.If they refuse, explain that youare exercising your statutory legalrights and if they still refuse, contactspecialist solicitors who can contactIf you have to send the item backtoto which you are entitledPerishable items, such as a bunch ofFor fiurther information, please callMustafa Sidki on ograpes that have gone mouldy, shouldPit for purposeThe goods you buy should be fit forpurpose, for example, a productmust be fit for its usual, normal andreasonable purpose. Iclearly faulty or damaged and youcannot use it, or you have bought732 770660 orbe returned within a reasonable time,otherwise you may lose the right to arefund or replacementIf the item worked fine when youbought it but it becomes fauwarnerssolicitorscan still return it within a reasonableThe coefosts of this article refor the paro ofommal awue on Thy donotpurpoot to comstiate l er rfonaadtrict. The lne may have changedwbb Readers shold not act on the as of thr gomiom dcdd anl shold sake approgiateprfsional ario thardiclar iitamerss article wa

Date: 14 April 2019

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PROMOTION Consumer rights when you want to return faulty goods clothing which you cannot wear because the zip is faulty or a seam has frayed, it is not fit for purpose. Fit for purpose also means the item must be fit for the specific purpose you told the seller you needed it for. So, if you buy a printer and you made clear it needs to be compatible with your specific laptop, but you discover they are incompatible, the printer is not fit for purpose- even if that printer will work perfectly with other laptops. time period and ask for a refund, repair or replacement. However, if you knew the item was faulty at the time of purchase you do not have the right to reject it; and ifyou try to repair a damaged item yourself you may forfeit your legal rights. Faulty goods bought online or by If you bought the item online or by phone, you also have a separate 14 day cooling off period during which you can return it, whether or not it is faulty. If you choose to use your Buying something and finding out it is faulty or damaged can highly frustrating and inconvenient. purpose you have the right t eet cooling-off period, you must inform Fortunately, consumers have robust or return the goods and demand a the seler within 14 days of receiving legal rights to return or reject a faulty item and demand a refund. Mustafa Sidki, consumer lawexpert of receiving it if you decide to reject are exceptions including perishable at Warners Solicitors, explains the the goods and have a refund. seller's legal responsibilities to you Outside of those 3o days, you may and the action you can take if you have bought faulty goods, What action you can take If the item is faulty or not fit for refund, a repair or a replacement. You must inform the seller within30 days the goods. You then have a further 14 days to send it back. However, there goods such as food and Bowers, personalised goods or bespoke items The seller's duty to you When you buy goods, whether in store or online, the seller must comply with minimum statutory obligations towards you. These include selling goods that are fit for purpose, as described and of satisfactory quality. If you have been the seller, the seller is responsible he seller for you to ensure you shown a sample when discussing the for reasonable delivery costs so you receive a full refund or other remedy sale, the goods must, within reason, shld not be left out of pocket. mateh that sample. not be able to demand a refund, but you are still entitled to have the goods repaired or replaced at the seller's cost. Sometimes repairs and even replacements fail and if that happens, you then have the right to a full refund within six months of that What you should do now Contact the seller straightaway to tell them that the item is faulty and explain why. State whether you want a refund or a repair or replacement. If they refuse, explain that you are exercising your statutory legal rights and if they still refuse, contact specialist solicitors who can contact If you have to send the item back to to which you are entitled Perishable items, such as a bunch of For fiurther information, please call Mustafa Sidki on o grapes that have gone mouldy, should Pit for purpose The goods you buy should be fit for purpose, for example, a product must be fit for its usual, normal and reasonable purpose. I clearly faulty or damaged and you cannot use it, or you have bought 732 770660 or be returned within a reasonable time, otherwise you may lose the right to a refund or replacement If the item worked fine when you bought it but it becomes fau warners solicitors can still return it within a reasonable The coefosts of this article refor the paro ofommal awue on Thy donotpurpoot to comstiate l er rfonaadtrict. The lne may have changed wbb Readers shold not act on the as of thr gomiom dcdd anl shold sake approgiateprfsional ario thardiclar iitamers s article wa

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