PROMOTION Consumer rights when you want to return faulty goods clothing which you cannot wear because the zip is faulty or a seam has frayed, it is not fit for purpose. Fit for purpose also means the item must be fit for the specific purpose you told the seller you needed it for. So, if you buy a printer and you made clear it needs to be compatible with your specific laptop, but you discover they are incompatible, the printer is not fit for purpose- even if that printer will work perfectly with other laptops. time period and ask for a refund, repair or replacement. However, if you knew the item was faulty at the time of purchase you do not have the right to reject it; and ifyou try to repair a damaged item yourself you may forfeit your legal rights. Faulty goods bought online or by If you bought the item online or by phone, you also have a separate 14 day cooling off period during which you can return it, whether or not it is faulty. If you choose to use your Buying something and finding out it is faulty or damaged can highly frustrating and inconvenient. purpose you have the right t eet cooling-off period, you must inform Fortunately, consumers have robust or return the goods and demand a the seler within 14 days of receiving legal rights to return or reject a faulty item and demand a refund. Mustafa Sidki, consumer lawexpert of receiving it if you decide to reject are exceptions including perishable at Warners Solicitors, explains the the goods and have a refund. seller's legal responsibilities to you Outside of those 3o days, you may and the action you can take if you have bought faulty goods, What action you can take If the item is faulty or not fit for refund, a repair or a replacement. You must inform the seller within30 days the goods. You then have a further 14 days to send it back. However, there goods such as food and Bowers, personalised goods or bespoke items The seller's duty to you When you buy goods, whether in store or online, the seller must comply with minimum statutory obligations towards you. These include selling goods that are fit for purpose, as described and of satisfactory quality. If you have been the seller, the seller is responsible he seller for you to ensure you shown a sample when discussing the for reasonable delivery costs so you receive a full refund or other remedy sale, the goods must, within reason, shld not be left out of pocket. mateh that sample. not be able to demand a refund, but you are still entitled to have the goods repaired or replaced at the seller's cost. Sometimes repairs and even replacements fail and if that happens, you then have the right to a full refund within six months of that What you should do now Contact the seller straightaway to tell them that the item is faulty and explain why. State whether you want a refund or a repair or replacement. If they refuse, explain that you are exercising your statutory legal rights and if they still refuse, contact specialist solicitors who can contact If you have to send the item back to to which you are entitled Perishable items, such as a bunch of For fiurther information, please call Mustafa Sidki on o grapes that have gone mouldy, should Pit for purpose The goods you buy should be fit for purpose, for example, a product must be fit for its usual, normal and reasonable purpose. I clearly faulty or damaged and you cannot use it, or you have bought 732 770660 or be returned within a reasonable time, otherwise you may lose the right to a refund or replacement If the item worked fine when you bought it but it becomes fau warners solicitors can still return it within a reasonable The coefosts of this article refor the paro ofommal awue on Thy donotpurpoot to comstiate l er rfonaadtrict. The lne may have changed wbb Readers shold not act on the as of thr gomiom dcdd anl shold sake approgiateprfsional ario thardiclar iitamers s article wa